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Business and Professional Communication 3rd Edition Beebe Mottet Test Bank
Note: Here starts 10 Multiple Choice Understanding level questions
Question Title
M/C Question 1
Assessment Type
Multiple-choice
Question Stem
The ________ approach is taken by a leader to manage a group to complete a task and guide the team toward a common organizational goal.
Answer Choices
Answer
Correct Answer (x)
Feedback
a.
functional
X
b.
style
Consider This: This approach to leadership divides the essential leadership behaviors into two categories: (1) task functions and (2) process functions.
LO 2.1: Analyze how being aware of the social skills of the self and of others helps to adapt effectively to the communication skills of others
c.
trait
Consider This: This approach to leadership divides the essential leadership behaviors into two categories: (1) task functions and (2) process functions.
LO 2.1: Analyze how being aware of the social skills of the self and of others helps to adapt effectively to the communication skills of others
d.
situational
Consider This: This approach to leadership divides the essential leadership behaviors into two categories: (1) task functions and (2) process functions.
LO 2.1: Analyze how being aware of the social skills of the self and of others helps to adapt effectively to the communication skills of others
Learning Objective
LO 2.1: Analyze how being aware of the social skills of the self and of others helps to adapt effectively to the communication skills of others
Topic/Concept
Be Aware of Leadership Approaches
Difficulty Level
(mark X where applicable)
Easy
Moderate
Difficult
X
Skill Level (mark X where applicable)
Understand the Concepts
Apply What You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 2
Assessment Type
Multiple-choice
Question Stem
What is the style of leadership called in which power and authority is distributed to employees and managers to provide employee involvement in decision?
Answer Choices
Answer
Correct Answer (x)
Feedback
a.
Democratic
X
b.
Authoritarian
Consider This: This type of leader encourages team members to share ideas and opinions, even though he or she retains the final say over decisions.
LO 2.1: Analyze how being aware of the social skills of the self and of others helps to adapt effectively to the communication skills of others
c.
Laissez-faire
Consider This: This type of leader encourages team members to share ideas and opinions, even though he or she retains the final say over decisions.
LO 2.1: Analyze how being aware of the social skills of the self and of others helps to adapt effectively to the communication skills of others
d.
Transformational
Consider This: This type of leader encourages team members to share ideas and opinions, even though the he or she retains the final say over decisions.
LO 2.1: Analyze how being aware of the social skills of the self and of others helps to adapt effectively to the communication skills of others
Learning Objective
LO 2.1: Analyze how being aware of the social skills of the self and of others helps to adapt effectively to the communication skills of others
Topic/Concept
Be Aware of Leadership Approaches
Difficulty Level
(mark X where applicable)
Easy
Moderate
Difficult
X
Skill Level (mark X where applicable)
Understand the Concepts
Apply What You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 3
Assessment Type
Multiple-choice
Question Stem
According to which approach to motivation does a leader assume workers are motivated to work hard when they are rewarded for good work and not rewarded for poor work?
Answer Choices
Answer
Correct Answer (x)
Feedback
a.
Classical
X
b.
Human relations
Consider This: This approach states that the leader’s job is to influence the workers to behave in ways that help them produce goods or services in the most efficient and effective way possible.
LO 2.2: Evaluate the different motivational approaches followed in organizations
c.
Human resources
Consider This: This approach states that the leader’s job is to influence the workers to behave in ways that help them produce goods or services in the most efficient and effective way possible.
LO 2.2: Evaluate the different motivational approaches followed in organizations
d.
Behavioral
Consider This: This approach states that the leader’s job is to influence the workers to behave in ways that help them produce goods or services in the most efficient and effective way possible.
LO 2.2: Evaluate the different motivational approaches followed in organizations
Learning Objective
LO 2.2: Evaluate the different motivational approaches followed in organizations
Topic/Concept
Be Aware of Leadership Assumptions
Difficulty Level
(mark X where applicable)
Easy
Moderate
Difficult
X
Skill Level (mark X where applicable)
Understand the Concepts
Apply What You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 4
Assessment Type
Multiple-choice
Question Stem
Which approach to motivation assumes that to motivate people is to give them the tools, support, and conditions they need to solve problems?
Answer Choices
Answer
Correct Answer (x)
Feedback
a.
Human resources
X
b.
Human relations
Consider This: This approach states that people are motivated when leaders empower them to solve problems and make decisions.
LO 2.2: Evaluate the different motivational approaches followed in organizations
c.
Classical
Consider This: This approach states that people are motivated when leaders empower them to solve problems and make decisions.
LO 2.2: Evaluate the different motivational approaches followed in organizations
d.
Behavioral
Consider This: This approach states that people are motivated when leaders empower them to solve problems and make decisions.
LO 2.2: Evaluate the different motivational approaches followed in organizations
Learning Objective
LO 2.2: Evaluate the different motivational approaches followed in organizations
Topic/Concept
Be Aware of Leadership Assumptions
Difficulty Level
(mark X where applicable)
Easy
Moderate
Difficult
X
Skill Level (mark X where applicable)
Understand the Concepts
Apply What You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 5
Assessment Type
Multiple-choice
Question Stem
Which factor reflects the organizational culture in which employees are recognized and rewarded for their achievements, and these elements are valued by the organization?
Answer Choices
Answer
Correct Answer (x)
Feedback
a.
Ceremonies
X
b.
Metaphors
Consider This: The organizational culture is reflected when longevity is valued and rewarded in a company.
LO 2.3: Recognize the need to be aware of organizational culture for effective communication
c.
Written rules
Consider This: The organizational culture is reflected when longevity is valued and rewarded in a company.
LO 2.3: Recognize the need to be aware of organizational culture for effective communication
d.
Art decors
Consider This: The organizational culture is reflected when longevity is valued and rewarded in a company.
LO 2.3: Recognize the need to be aware of organizational culture for effective communication
Learning Objective
LO 2.3: Recognize the need to be aware of organizational culture for effective communication
Topic/Concept
Be Aware of Organizational Culture
Difficulty Level
(mark X where applicable)
Easy
Moderate
Difficult
X
Skill Level (mark X where applicable)
Understand the Concepts
Apply What You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 6
Assessment Type
Multiple-choice
Question Stem
Which factors reflect the organizational culture when cues are given through formal and informal communication channels?
Answer Choices
Answer
Correct Answer (x)
Feedback
a.
Written rules and policies
X
b.
Metaphors and policies
Consider This: These are found on websites and in handbooks, or are presented during orientation sessions.
LO 2.3: Recognize the need to be aware of organizational culture for effective communication
c.
Stories and rules
Consider This: These are found on websites and in handbooks, or are presented during orientation sessions.
LO 2.3: Recognize the need to be aware of organizational culture for effective communication
d.
Ceremonies and metaphors
Consider This: These are found on websites and in handbooks, or are presented during orientation sessions.
LO 2.3: Recognize the need to be aware of organizational culture for effective communication
Learning Objective
LO 2.3: Recognize the need to be aware of organizational culture for effective communication
Topic/Concept
Be Aware of Organizational Culture
Difficulty Level
(mark X where applicable)
Easy
Moderate
Difficult
X
Skill Level (mark X where applicable)
Understand the Concepts
Apply What You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 7
Assessment Type
Multiple-choice
Question Stem
When the civil engineer on a team estimates the quantity of steel and concrete required to build a suspension bridge, she uses ________ power.
Answer Choices
Answer
Correct Answer (x)
Feedback
a.
expert
X
b.
referent
Consider This: This type of organizational power arises from having information and being knowledgeable about issues or ideas.
LO 2.4: Express the need to remain ethical in all forms of roles in an organization
c.
coercive
Consider This: This type of organizational power arises from having information and being knowledgeable about issues or ideas.
LO 2.4: Express the need to remain ethical in all forms of roles in an organization
d.
reward
Consider This: This type of organizational power arises from having information and being knowledgeable about issues or ideas.
LO 2.4: Express the need to remain ethical in all forms of roles in an organization
Learning Objective
LO 2.4: Express the need to remain ethical in all forms of roles in an organization
Topic/Concept
Be Aware of Organizational Power
Difficulty Level
(mark X where applicable)
Easy
Moderate
Difficult
X
Skill Level (mark X where applicable)
Understand the Concepts
Apply What You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 8
Assessment Type
Multiple-choice
Question Stem
Which power base refers to charismatic leaders who are able to invoke passion due to their magnetic personality among subordinates?
Answer Choices
Answer
Correct Answer (x)
Feedback
a.
Referent
X
b.
Reward
Consider This: These types of leaders use the quality relationships they have with others to wield their influence.
LO 2.4: Express the need to remain ethical in all forms of roles in an organization
c.
Legitimate
Consider This: These types of leaders use the quality relationships they have with others to wield their influence.
LO 2.4: Express the need to remain ethical in all forms of roles in an organization
d.
Expert
Consider This: These types of leaders use the quality relationships they have with others to wield their influence.
LO 2.4: Express the need to remain ethical in all forms of roles in an organization
Learning Objective
LO 2.4: Express the need to remain ethical in all forms of roles in an organization
Topic/Concept
Be Aware of Organizational Power
Difficulty Level
(mark X where applicable)
Easy
Moderate
Difficult
X
Skill Level (mark X where applicable)
Understand the Concepts
Apply What You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 9
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