Test Bank for Contemporary Business Reports, 5th Edition Shirley Kuiper, Dorinda Clippinger

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TEST BANK
Contemporary Business Reports, 5th edition
Chapter 1 – Report Characteristics
A. True/False – For each item below, write T for true statements and F for false ones.
1. Reports written at the supervisor and managerial levels are more important than those written by employees at lower levels in the organization. (F)
2. One test of an effective report is that it influences the reader to act as the writer desires. (T)
3. Effective report writing is unrelated to moral decision making. (F)
4. Completeness is an aspect of accuracy. (T)
5. A message is considered a report only if it is written. (F)
6. Use of simple, concrete, and vivid words and sentences contributes to report clarity. (T)
7. Use of technical language or jargon violates the principle of clarity. (F)
8. Grammatical consistency promotes clarity. (T)
9. Logical consistency may be let go for the sake of brevity. (F)
10. Empathetic people always look out for themselves. (F)
11. During a conference call, identify yourself each time you speak unless other participants tell you it’s unnecessary. (T)
12. A conference call is an effective, low-cost substitute for any business meeting. (F)
B. Multiple Choice – For the following items, select the most appropriate choice (a-d).
1. Which of the following statements about an information report is NOT accurate? (b)
a. It may move from superior to subordinate as well as from subordinate to superior.
b. It contains recommendations if written for a manager by her or his subordinate.
c. It may be formal or informal.
d. It may be written or oral.

2. Select the statement that BEST describes an analytical business report. (c)
a. It is written primarily by managers and supervisors.
b. It is similar to a college term paper that analyzes a literary work.
c. It usually contains both conclusions and recommendations.
d. It contains no recommendations when written by a lower-level employee.
3. Select the item that BEST combines empathy, conciseness, and clarity. (d)
a. Justin, get this information for me now.
b. I need this report by 10 a.m. tomorrow.
c. This is important. Get the information for me as soon as you can.
d. I’ll need this report by 10 a.m. tomorrow. Please start on it now and let me know if you need help.
4. Which item contains the MOST writing errors (spelling, grammar, punctuation, etc.)? (a)
a. The survey reveal that, most writer’s procastinate.
b. Ignoring that customers’ comment’s may result in loss of goodwill.
c. Running or hiking are strenuous sports.
d. My son’s favorite outdoor activities are running, hiking, and camping.
5. Select the item that BEST demonstrates ethical writing. (c)
a. Using imprecise language
b. Omitting relevant information
c. Emphasizing important information
d. Emphasizing misleading or incorrect information
6. Which advice will you NOT follow for an audioconference? (b)
a. Invite only people who need to be included to join the conference call.
b. Identify yourself only the first time you speak during the conference call.
c. Plan your conference call and send out an agenda in advance.
d. Avoid any temptation to speak out of turn, even if you are the leader.
?

C. Essay Topics – Explain each of the following statements, using examples to support your discussion.
1. More often than not, ethical questions concern right vs. right rather than right vs. wrong.
2. J. L. Badaracco proposes that some ethical issues involve responsibility to self alone, while other issues include responsibility to self and others. Still other ethical issues, Badaracco says, concern an added responsibility—that which one shares with other groups in society.
3. Business reports are organized, objective presentations of observations, experiences, or facts used in the decision-making process.
4. A conference call is not just a telephone call that happens to be a meeting but a meeting that happens to occur over the telephone.